Do you ship?
We ship anywhere within the U.S. using the United States Postal System! We take extra care in packaging all of our chocolates so that they arrive to your or your loved ones safely!
Do you ship internationally?
We do not currently ship internationally, but we are looking into expanding our shipping radius in the future!
When can I expect my package to arrive at its destination? Will it arrive in time for (Holiday/Event)?
Most packages will arrive within 3 days of being mailed. However, it can take us anywhere from 1 to 5 business days depending on time of the year and availability. We suggest you make all holiday orders early and leave instruction to send at a later date to insure you get exactly what you wanted.
Shipping seems really over priced with some items! Is there a reason for that?
Unfortunately, besides shipping being rather expensive to begin with, right now it’s hard to calculate the actual cost without actually packaging all of the items first because of the varying shapes and sizes of Lucky Chocolates products. Sometimes it really is that expensive, but we always try to pack as much as we can in USPS Flat Rate Boxes in order to cut down the cost! So, say you spend $30 on shipping but we could fit all the items in the Medium Flat Rate Box, we’ll refund you the extra $15 as soon as the package ships! It’s a bit of a roundabout way of doing it, but please bare with this for the time being. We hope to get more accurate shipping estimates in the future!
When do I know I can pick up my order after choosing the Pickup In-Store option?
We will send you a conformation email once your order is done. After that it can be picked up during our regular business hours at your earliest convenience.
How long will your chocolate keep for?
Our fresh truffles will keep for a solid 3-4 weeks if they are properly stored. Our solid dark chocolate and vegan options are capable of at least twice as long as there are no dairy or nut products in them!
Should I put it in the fridge/freezer?
You can, just make sure to wrap it up tight! Condensation and moisture are bad for chocolate. The best thing to do is to keep it out of the sun and in a cool dry place.
I put it in the fridge and the chocolate looks weird?
Moisture likely got to the chocolate and threw it out of temper. It's still edible, just ugly.
What does vegan mean?
Vegan means that there were no animal or animal-by-products used in the making of something. If you're wary of the word, do not fret! It's very likely the lettuce you used in your salad the other day was also vegan.
Do you have vegan options?
Yes! We have tons, as chocolate in it's original state is naturally vegan. Many of our dark chocolate treats will have vegan options to them, if they weren't vegan already!
Is your caramel vegan?
No, sadly it is not. We are, however, on the hunt for alternative vegan caramels we can use in the future!